Privacy Policy
Last updated: 7th July 2026
1. Introduction
This Privacy Policy explains how SolveNow ("we," "us") collects, uses, stores, and protects personal information of Students, parents/guardians, and Experts using our Platform.
2. Information We Collect
From Students (and parents/guardians of minor Students)
- Name, mobile number, email address, class/grade or course level, subjects of interest
- Parent/guardian mobile number (for Students under 18)
- Wallet transaction history and payment references (UPI transaction IDs / UTR numbers)
- Session history: dates, times, subjects, duration, and Expert names
From Experts
- Name, mobile number, email address, qualifications, subjects taught, experience
- Government identity documents: PAN, Aadhaar, educational proof (collected for verification and regulatory compliance)
- Banking details for payout processing (account number, IFSC, cancelled cheque, bank-linked PAN/Aadhaar)
- KYC and demo-session evaluation records
Automatically Collected
- Session metadata (start/end times, duration, connection quality)
- Device and browser information for security and support purposes
- In-app usage while logged in (pages opened, teachers viewed, buttons tapped, time active) to help Students find the right teacher and to improve the Platform. We do not record your screen or what you type, other than searches in the teacher search box.
Session Recording
- All live video sessions on SolveNow are automatically recorded once both the Student and Expert have joined the call. This is a standing feature of the Platform and is not optional on a per-session basis.
- Recordings are made and stored via our third-party video infrastructure provider (Daily.co) and are used solely for: (a) safety monitoring and investigation of conduct complaints, (b) resolution of billing or session-quality disputes, and (c) quality assurance.
- Recordings are accessible only to authorized SolveNow personnel for the purposes above, and are not shared publicly or with unrelated third parties.
- Recordings are retained for as long as reasonably necessary for safety monitoring, dispute resolution, and quality assurance purposes, and are periodically reviewed and deleted thereafter. SolveNow does not retain recordings indefinitely.
- By joining a live session, both the Student (or their parent/guardian, where the Student is a minor) and the Expert consent to this recording.
3. How We Use Your Information
- To provide and bill for tutoring sessions
- To verify Expert identity and qualifications before approving them to teach
- To process Expert payouts, including any legally required tax deductions
- To investigate safety complaints or disputes between Users
- To communicate service updates, verification links, and support responses
- To improve the Platform and prevent fraud or misuse
We do not sell personal information to third parties.
4. Data Sharing
We share information only as necessary with:
- Payment processors (for wallet top-ups)
- Video infrastructure providers (for live video sessions)
- Cloud hosting and database providers (Firebase/Google Cloud) for secure storage
- Advertising partners (such as OpenAI, for ads shown in ChatGPT): when you sign up or add money to your wallet, we share a one-way scrambled (hashed) form of your email address and account ID so the partner can tell whether the sign-up came from one of our ads. We never share your email in readable form for this purpose.
- Meta (Facebook and Instagram): our website uses the Meta Pixel, which records page visits and whether you started or completed sign-up, so we can show SolveNow ads on Facebook and Instagram to people who visited our site and measure how well those ads work. Meta may use cookies for this. You can control ad personalisation in your Facebook/Instagram ad settings.
- Regulatory or law enforcement authorities, where required by law
Expert identity and banking documents are accessible only to authorized SolveNow administrative personnel for verification and payout purposes.
5. Data of Minors
SolveNow recognizes that many Students are minors. We:
- Require parent/guardian mobile numbers at registration for accountability
- Do not knowingly permit private, unsupervised, off-platform communication between Experts and minor Students
- Encourage parents/guardians to review session activity and report any concerns immediately via our support channels
6. Data Retention
- Session and transaction records are retained for as long as necessary to comply with tax, accounting, and dispute-resolution obligations under Indian law.
- KYC documents for Experts are retained for the duration of their active registration and for a reasonable period thereafter as required for regulatory compliance.
- Users may request deletion of their account and associated personal data, subject to our obligation to retain certain financial and compliance records as required by law.
7. Data Security
We implement reasonable technical and organizational measures to protect personal data, including authenticated access controls on our database and document storage systems. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Subject to applicable law (including India's Digital Personal Data Protection Act, 2023, once fully in force), you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, subject to legal retention requirements
- Withdraw consent for optional data processing (e.g., promotional communications)
To exercise these rights, contact us at support@solve-now.in.
9. Grievance Officer
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via the Platform or registered email/mobile number.
11. Contact
12. Account and Data Deletion
You may request deletion of your SolveNow account and associated personal data at any time.
How to request deletion: Send an email to support@solve-now.in from your registered email address, or message us on WhatsApp at +91 88600 85454, with the subject line "Account Deletion Request" and your registered mobile number.
What is deleted: Your profile information, session history, and wallet balance record are permanently deleted from our active systems within 30 days of a verified request.
What is retained: As required by Indian tax, accounting, and financial regulations, we retain transaction records, invoices, and payout records (with personal identifiers minimized where possible) for the legally mandated retention period, even after account deletion. Expert KYC documents required for regulatory compliance may also be retained for the mandated period.