Refund & Cancellation Policy

1. Wallet Top-Ups

• Wallet balances are added via UPI payment, verified manually or automatically by SolveNow.
• Once credited, wallet balances are intended for use toward tutoring sessions on the Platform and are generally non-refundable, except as described below.

2. Promotional Credits

• Promotional or bonus credits (e.g., "Launch Week ₹50 free credit") are not real money, have no cash value, and cannot be withdrawn.
• Promo credits are used first, before real wallet balance, whenever a session is billed.
• SolveNow may revoke or adjust promo credits at its discretion, including in cases of suspected abuse of promotional offers.

3. Live Session Cancellations

• A live session request that is not accepted by an Expert within the request window is automatically cancelled at no charge to the Student.
• The first 30 seconds of any live session are a free grace period and are not billed.
• If a session is billed and then a genuine technical failure (verified via SolveNow's session logs) prevented the session from continuing, SolveNow will review and may issue a wallet credit for the affected portion of the session.

4. Booked Session Cancellations

• Students may cancel a booked session before it is confirmed by the Expert at no charge.
• If an Expert does not confirm, does not launch, or fails to join a confirmed booked session, no charge applies, and the time slot is released.
• If a Student does not join a session that the Expert has launched within the platform's stated grace window, the session may be marked as a no-show; charges, if any, will reflect only the actual connected duration (if any).

5. Disputed Charges

• Students who believe they were incorrectly charged may raise a dispute via WhatsApp (+91 88600 85454) or email (support@solve-now.in) within 3 days of the session.
• SolveNow will review the Platform's session and billing logs (which serve as the authoritative record) and respond within a reasonable timeframe.

6. Withdrawal of Funds

• Real wallet balance (excluding promo credits) may be eligible for withdrawal by Students, subject to SolveNow's withdrawal request and verification process.
• Withdrawal requests are reviewed and processed by SolveNow's admin team and are not instantaneous.

7. Teacher Payouts

• Expert earnings, once credited following a completed session, are processed on a periodic payout cycle, subject to completed banking/KYC verification.
• Disputes regarding Expert payouts should be raised via support@solve-now.in.

8. Governing Law & Jurisdiction

Any dispute arising out of or relating to charges, refunds, or cancellations under this Policy shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts of New Delhi, India.

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